Frequently Asked Questions
General
What is trendinghai.com?
Trendinghai.com is a family-run dropshipping business providing problem-solving products from all corners of India at affordable prices.
How can I contact your support team?
You can reach us anytime at trendinghai365@gmail.com. Our team will respond as quickly as possible.
Do you offer international shipping?
Currently, we focus on shipping within India only. We may expand internationally in the future.
Can I modify my order after placing it?
We process orders quickly, but if you contact us immediately after placing your order, we will do our best to accommodate changes.
Do you have a physical store?
We operate primarily online, but you can visit our office at:
#Narsimha Nilaya, SBI ATM Building, 1st Main, Udaya Nagar, Bangalore-560016, Karnataka, India
Shipping & Delivery
How long does shipping take?
Standard delivery typically takes 5-10 business days. Delivery times may vary depending on your location.
How can I track my order?
Once your order is shipped, we will send you a tracking number via email. You can track your order on the carrier’s website.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes across India. Some courier restrictions may apply depending on the product
What happens if my order is delayed?
Delays may occur due to courier issues or unforeseen circumstances. Please contact us at trendinghai365@gmail.com for assistance.
Can I change my shipping address after placing an order?
If you contact us immediately, we can attempt to update the address before the order is dispatched.
Payment
What payment methods do you accept?
We accept credit/debit cards, UPI, net banking, and other secure payment methods available on our Shopify checkout.
Is my payment information secure?
Yes. All payments are processed securely through Shopify’s payment gateway. We do not store your payment details.
Can I pay via cash on delivery (COD)?
Currently, we do not offer COD. All payments must be made online at checkout.
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Returns & Refunds
What is your return policy?
You can request a return within 30 days of receiving your item. The item must be in its original condition with tags and packaging.
How do I request a refund?
Contact us at trendinghai365@gmail.com to initiate a return. Once approved, refunds will be processed to your original payment method within 10 business days.
Are there any non-returnable items?
Yes, perishable goods, custom products, personal care items, hazardous materials, sale items, and gift cards cannot be returned.
